Shipping Methods

The shipping rate is based on weight and calculated at checkout. Prices start at $8.00 within Australia. All orders are tracked and require your signature on arrival.

For all wholesale & orders above 5kg please contact us for a personalized quote

Standard Shipping
5-12 Business Days

Express Shipping
3-4 Business Days

Easy Returns & Exchanges

We want our customers to always be happy with their purchase. If you do change your mind, email us at within 3 days of receiving your order so that we may provide you with a returns form. When we receive your products in a saleable condition, we will be more than happy to refund or exchange to the purchase price of the product. Please note that the cost of return postage is the customer’s responsibility. Unsaleable or used products and sale items will not be eligible for a refund.

 We know you will love all our products at Jade & James Australia, but if you feel something is wrong with your order please email us within 3 days of receiving it so that we may provide you with a returns form. We will then issue you with either an exchange, credit note, or refund.