Frequently asked questions

 

You can contact us at hello@jadeandjamesaustralia.com for any additional questions and information

 

Is everything that you make really natural?

Yes! We use the finest natural ingredients we can find. This includes herbs, butters, clay, sea salts, and natural oils. 

 

Are your products Vegan?

Our line is 100% Vegan with No animal testing whatsoever.  We do not purchase from suppliers who are unable to prove that they are also cruelty- free. We love animals, and it is very important for us to stay cruelty-free.

 

Where do you source your materials from?

The majority of our ingredients are sourced from within Australia. We do research to make sure our ethics align with those we source from. 

 

What is the shelf life of your products?

Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products do have a shelf life, typically 18 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis.

 

 Are your products gluten free?

Yes, all of our products are gluten free, and do not come in any contact with gluten during production.

 

Are your products palm oil free?

Yes, all of our products are palm oil free.

 

How soon can I expect my order?

After an order is placed, please allow up to one week for your order be to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them. Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs. 

 

What if the item I want is not in stock?

If you can't find what you're looking for, please contact us to place a pre-order. We will let you know an estimated delivery date once you place your pre-order.

 

Are your products made in Australia?

Yes, all of our products are made in Australia. 

  

Can I use more than one discount code at checkout?

At this time, we can only allow one discount code per order.